Introduction
Vintrix IT Ltd (“Vintrix IT”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, contact us, purchase services from us, or otherwise interact with our business.
We process personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, and other applicable privacy laws.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Company Information
Vintrix IT Ltd
Devonshire House
Manor Way
Borehamwood
WD6 1QQ
Email:
support@vintrixit.com
Telephone:
0331 630 4633
2. Information We Collect
We may collect and process the following categories of personal information:
2.1 Information You Provide to Us
This may include:
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Full name
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Company name
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Email address
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Telephone number
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Billing address
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Service address
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Payment and billing details
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Account information
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Support enquiries and correspondence
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Information submitted through contact forms, live chat, or availability checkers
2.2 Telecoms and Technical Information
As part of providing telecoms and IT services, we may process:
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Telephone numbers
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VoIP and hosted telephony account information
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Call records and usage data
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Call recording data where enabled
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IP addresses
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Device information
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Router and network configuration details
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Service diagnostics and fault logs
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Support ticket records
2.3 Automatically Collected Information
When you use our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Operating system
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Referral source
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Pages viewed
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Date and time of visits
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Website interaction and analytics data
This information may be collected using cookies, analytics tools, and similar tracking technologies.
3. How We Use Your Information
We use personal information for legitimate business purposes including:
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Providing telecoms and IT services
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Managing customer accounts
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Processing payments and invoices
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Delivering support services
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Provisioning broadband, hosted voice, connectivity, and related services
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Arranging installations, ports, and engineering works
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Communicating with customers regarding services or support
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Monitoring and improving service performance
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Maintaining website functionality and security
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Detecting fraud, misuse, or unauthorised activity
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Complying with legal and regulatory obligations
We do not send marketing emails or SMS marketing communications without appropriate consent where required.
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing personal data:
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Performance of a contract
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Legitimate interests
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Compliance with legal obligations
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Consent, where applicable
Our legitimate interests include operating and improving our business, maintaining network security, providing customer support, and preventing fraud.
5. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business and provide services, including:
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Payment processors
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Telecoms carriers and network operators
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Installation engineers and infrastructure providers
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IT service providers and hosting providers
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Cloud and software platforms
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Professional advisers
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Regulatory authorities or law enforcement where legally required
We only share information necessary for the relevant purpose and require third parties to handle personal data securely and lawfully.
6. International Data Transfers
Some of our suppliers or service providers may process data outside the United Kingdom.
Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.
7. Payment Information
Payments may be processed through secure third-party payment providers. We do not store full card payment details on our own systems.
Payment providers may process your data in accordance with their own privacy policies and security standards.
8. Call Recording and Communications
Certain calls or communications may be recorded or monitored for:
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Training purposes
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Quality assurance
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Compliance
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Fraud prevention
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Customer-requested call recording functionality
Call recordings and communication records are stored securely and accessed only where necessary.
9. Data Retention
We retain personal information only for as long as reasonably necessary for business, contractual, legal, regulatory, or operational purposes.
Retention periods may vary depending on the type of service provided and applicable legal requirements.
When information is no longer required, it is securely deleted or anonymised where appropriate.
10. Data Security
We implement appropriate technical and organisational security measures designed to protect personal information from accidental loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no internet transmission or electronic storage method can be guaranteed as completely secure.
11. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
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Maintain website functionality
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Analyse website traffic and performance
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Improve user experience
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Support advertising and analytics services
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
12. Third-Party Links
Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
13. Your Rights
Under UK GDPR, you may have the following rights:
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Right to access your personal data
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Right to correct inaccurate data
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Right to request deletion of data
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Right to restrict processing
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Right to object to processing
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Right to data portability
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Right to withdraw consent where processing relies on consent
Requests can be made by contacting us using the details below.
14. Complaints
If you have concerns regarding how we handle your personal information, please contact us first so we can attempt to resolve the issue.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal, operational, or service changes.
Any updates will be posted on this page and will take effect immediately unless otherwise stated.
16. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Vintrix IT Ltd
Devonshire House
Manor Way
Borehamwood
WD6 1QQ
Email:
support@vintrixit.com
Effective Date: 14 May 2026
